Take a peek at some of our most Frequently Asked Questions (FAQs). For any further questions, please contact our team.
General FAQs
Q: What is the Hub Coworking?
A: The Hub is Hawaii’s largest coworking, event, office, and community space located in Kaka’ako. Our mission is to create spaces that empower people to do well and do good for Hawai’i.
The Hub is designed to facilitate sustainable impact in Hawai‘i and abroad through collaboration and empowering communities. Our motto is “Do Well, Do Good”
Q: What is the Hub philosophy?
A: We are all about helping people do good and do well. We want to support all businesses doing well to make a big impact in the world, and helping those businesses doing good in the community be successful. We support our members and community with events, learning workshops, and networking events.
Q: What events are happening at the Hub?
A: We offer dozens of events each month including film, art, meetings, workshops, wellness, and MORE. Most of our events are FREE and open to the public. See our most current events list here on Facebook.
Q: How do I become a Member?
A: You can learn more about our monthly memberships here; if you’re interested in an office or dedicated desk, please review our options here or send us a note. Come visit us from Monday-Friday between 9am – 5pm, check in with the Host, and they will help you get started. If you want to book meeting space only, you do not need to be a member. Please contact us to inquire about how to rent meeting room or event space.
Q: How can the community take advantage of the Hub’s offerings?
A: Become a member of the coworking space, attend a free event, book a meeting, or rent a private office. Becoming a member of the Hub gives you access to a vast network of diverse professionals. It’s a perfect way to get to know your work neighbors and interact on a different level.
Q: Do you validate for parking?
A: Yes! Our validation rate is $0.50/hour. Check with our Host to get your tickets validated between 9am-5pm M-F. If you know you’ll be here after hours, please buy parking stickers in advance so that you’ll always have stickers in your car. The parking hours are 6:30am-8:30pm and the parking company will close the doors right at 8:30pm, so please be mindful of the time. Our parking is not open on Saturday and Sunday. Please see our parking map here for more options in the neighborhood.
Q: Do you have a Lost & Found?
A: Yes! If you think you lost something, please notify our Host on duty or call our team: (808) 664-3306
Member FAQs
Q: What are the “House Rules”?
A: You can find them in our member agreement.
Q: How do I book a meeting room?
A: If you are already a member, book the meeting room via your app. After any discounts are applied, the amount will be applied to your invoice. If you are not yet a member, please send us a note and let us know what day/time you’d like and which room you’d like to request. You can also download our app, choose the Meeting Room Only plan and book the space yourself. See all our meeting spaces here. Please note that on nights and weekends, meeting rooms can only be booked by Unlimited members; similarly, Suite 200 meeting rooms can be booked by Unlimited members only.
Q: Do I have to book a meeting room?
A: Yes, you have to book the meeting room – even if it’s empty, or it’s after hours, or if it’s ‘just for a minute.’ This is to ensure that you don’t interrupt other meetings, and helps ensure that your meetings don’t get disrupted, either. The only exception is our phone booths, three of which are drop-in (one is available to reserve on the app). All phone booths are free to book.
Q: Can I borrow a stapler/pens/markers/scissors?
A: We have a selection of office supplies to use while on site. Please check with our Host if you have a supplies need. Supplies can also be found in orange file cabinet by the lounge printer.
Q: How do I connect to the printer?
A: Printers are on our #impacthubhnl wifi network. You can connect via wifi or via the usb at the printer. If you are having trouble connecting, follow these instructions to add a new driver.
Q: How can I engage with other members?
A: There are lots of ways to connect with other members: join a table where someone is working, attend our weekly Member Lunch (Wednesdays, 12pm) or other events, jump on our Slack channels to chat, message another members with our app (be sure to fill out your profile so others can find you), and anytime, strike up a conversation over a coffee or beer in the kitchen.
Q: What’s the guest policy?
A: Members may have guests meet for up to 2 hours/day per guest/week in the space. Guests must sign-in at the host desk, and are welcome in a 3 to 1 guest to member ratio. Ratios and time limits do not apply to meeting room bookings. You can purchase daypasses in app to extend past 2 hours in the open space. For events and meetings, please supply your own food and beverages, including coffee and tea. Please see a Host for details about day passes or guest protocol.
Q: Where do I park on weekends?
A: Our parking is not open on Saturday and Sunday. Please see our parking map here for more options in the neighborhood.
Q: How do parking validations work?
A: Check with our Host to get your tickets validated between 9am-5pm M-F. You pay us and we give you stickers for validation so that you do not pay at the gate. If you know you’ll be here after hours, please buy parking stickers before 5pm so that you’ll always have stickers in your car. The parking hours are 6:30am-8:30pm and the parking company will close the doors right at 8:30pm, so please be mindful of the time.
Q: How do meeting room credits work? Do they roll over?
A: Unlimited members are granted $100 in meeting room credits each month, and Part-Time Members are granted $50/month. These do not roll over, and they are only valid on meeting room space (not event spaces). See all of our Meeting Rooms and Event Spaces list here.
Q: Do unused days on my Part-time or Starter plan rollover? What if I need extra days?
A: No, days do not roll over between months. If you need extra days, they are added automatically to your invoice when you check-in.
Q: How do I book event spaces that are not listed on the app?
A: Our event spaces are not bookable on the app. Learn more about our event spaces here.
Q: When does the fridge get cleaned out?
A: The refrigerator is cleaned out each Friday afternoon. Please leave your NAME and DATE on the food. Anything not labeled/dated will be tossed. We wash any reusable containers and save them.
Q. How do I cancel my membership?
A: You can cancel your membership at anytime, but we don’t offer refunds for cancellation mid-month. Please notify our team during business hours via email or our app. Requests must be received in writing. Please fill out a cancellation request before the 1st of the month to ensure you don’t get charged for the next month.
Event FAQs
Q. How do I book an Event?
A: If you are already a member, book the meeting room via your app. The amount will be applied to your invoice. If you are not yet a member, please send us a note and let us know what day/time you’d like and which room you’d like to request. Alternatively, you can download our app, choose the Meeting Room only plan to book the space yourself. See all our meeting spaces and availability here. Please note that on nights and weekends, meeting rooms can only be booked by Unlimited members, and Suite 200 meeting rooms can be booked by Unlimited members only. For non-member events, contact us. A security deposit and signed event agreement are due immediately to reserve space, and total rental fee due 7 days prior to the event.
Q. When can I set-up for my event?
A: Your start time is firm, and you may not access the space ahead of your booking. If you think you’ll need more time for setup, please let us know or update your reservation in the Hub app.
Q: What about the Furniture?
A: You are welcome to use any of the furniture throughout the space, as long as you return it to its original location.
Q: I want to have an event in the main event during business hours, how do I book it?
A: Any common areas (Kitchen, Lounge, and Main Event, Commons, etc.) need to be booked with us directly, and we cannot start events in common areas until 5pm, Monday-Friday, when our daily coworking concludes. On weekends, those spaces are more flexible. Please contact our team to inquire about the spaces.
Q. Can I bring in my own food and drink?
A: Yes! You can bring food and drink to any of our meeting rooms or event spaces. However, we do not have space to store food and drinks, so please coordinate food and/or drink delivery to coincide with your start time.
The Hub has a strong commitment to sustainability for our events. To that end:
- We do not allow disposable water bottles at our events, and offer use of large water dispensers for events to use.
- Please purchase compostable plates, cups, and cutlery. Local suppliers include Whole Foods, Down to Earth, and Target. Find other distributors of quality compostable products here. We also offer use of our dishes in the kitchen, as long as they are cleaned properly afterwards.
- Please limit single use plastic use overall in packaging and products.
- If your event has food leftover, please arrange free pick-up from Aloha Harvest and they will pick up and deliver it free of charge to local social service organizations any day of the week.
- We offer recycling of cans and bottles on site.
Q. Where is the event parking?
A: Please be sure to remind your guests that parking in the Kamakee Vista parking lot closes promptly at 8:30pm, M-F. Our parking lot is not open to the public on weekends. If your event is during business hours, parking is paid at the Hub Host desk to get the validated rate of $0.50/hour. You may also pay your guests parking fees all at once at the close of the event as long as you let us know beforehand. Refer to our Parking Map to find other parking options in the neighborhood.
Q: How do Guests Check-in for My Event?
A: You are responsible for having a staffed check-in table for your event. This is especially important during after-hours events, as there are often multiple events happening at the same time. This is a good opportunity to remind guests about parking!
Q. How do my guests get in before or after hours?
A: For smaller weekend bookings and events after 5pm on weekdays, our main door is locked. You are required to have a check-in table for events and/or signage on the door asking guests to call or text to let them in. Pending availability, you can add staffing to your event for $15/hour to keep the front door unlocked and get help with facilities.
Q: How do I cleanup after my event?
A: We are a self-hosted event space, which means you are responsible for all cleanup from your event (including dishes, utensils, rubbish, tables, and floors).
- Please check with our host to find all the supplies you might need for your cleanup.
- The rubbish room is to the left of the building elevators.
- Sign and complete Post Event Checklist.
Q. How far in advance can I book my event?
A: The earlier the better! We need to have a signed agreement and full payment is required one week before the event or it is subject to cancellation. If you wish to have our team help with promotion, please use our Social Media intake form.
Should you have any questions, please feel free contact us via email or call us at 808.664.3306.
